1. What is DJI Care Enterprise?

DJI Care Enterprise is an after-sales service plan specially designed for DJI Enterprise products, allowing you to fly with peace of mind without worrying about accidental damage. DJI Care Enterprise offers two packages that provide tailor-made and comprehensive services based on your needs:

DJI Care Enterprise Basic

For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, two replacements are offered, and each replacement costs a small additional fee.

DJI Care Enterprise Plus

For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, a free repair or replacement service is available, provided that your total coverage amount is sufficient for the deduction of a fee equivalent to the damage assessment cost. Shared coverage can be extended to other DJI Enterprise devices bound to DJI Care Enterprise Plus within 30 days after the first binding.

2. What is DJI Care Enterprise Renew?

DJI Care Enterprise Renew provides a 12-month extension to your DJI Care Enterprise service:

DJI Care Enterprise Basic Renew

For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, one paid replacement service will be provided. Additionally, the official warranty period for your product will be extended by at least 12 months. If damage occurs to the product because of a manufacturing defect within the warranty period, DJI will cover the repair fees for your product.

* The warranty period of your product will not be extended in the European Union and Britain.

DJI Care Enterprise Plus Renew

For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, a free repair or replacement service is available, provided that your total coverage amount is sufficient for the deduction of a fee equivalent to the damage assessment cost. Shared coverage can also be extended to other DJI Enterprise devices bound to DJI Care Enterprise Plus within 30 days after the first binding.

3. What are the coverage periods of DJI Care Enterprise and DJI Care Enterprise Renew?

DJI Care Enterprise Basic

The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

DJI Care Enterprise Plus

The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

DJI Care Enterprise Basic Renew

1. The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.
2. Even if the two replacements of your DJI Care Enterprise Basic have already been used before expiration, DJI Care Enterprise Basic Renew services will not come into effect in advance.
3. The extended warranty period of the product under DJI Care Enterprise Basic Renew starts as soon as the original warranty period expires, and it terminates at the same time as the expiration of the DJI Care Enterprise Basic Renew replacement service.

DJI Care Enterprise Plus Renew

1. The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.
2. Even if the coverage amount of your DJI Care Enterprise Plus runs out before expiration, DJI Care Enterprise Plus Renew services will not come into effect in advance.

4. In what countries and regions is DJI Care Enterprise and DJI Care Enterprise Renew available?

The services are available in: Mainland China, Hong Kong, the United States, Canada, the EU, the UK, Australia, Japan and Korea.

The services for certain models may vary in different regions.

The products supported by DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew are: Matrice 200 V2, Matrice 210 V2, Matrice 210 RTK V2, Matrice 300 RTK, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise series, Mavic 2 Enterprise Advanced, M2EA RTK Module, Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse P1, and Zenmuse L1.

The products supported by DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew are: Matrice 200 V2, Matrice 210 V2, Matrice 210 RTK V2, Matrice 300 RTK, Matrice 600 Pro, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise series, Mavic 2 Enterprise Advanced, M2EA RTK Module, Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse P1, and Zenmuse L1.

The scope of replacement services for DJI Care Enterprise and DJI Care Enterprise Renew is as follows:

1. Matrice 200 (Matrice 200 V2), Matrice 600 Pro, including the aircraft body and propellers;
2. Matrice 210，Matrice 210 RTK，including the aircraft body, propellers, external GPS,single upward gimbal connector, and dual downward gimbal connectors;
3. Matrice 210 V2, Matrice 210 RTK V2, including the aircraft body, propellers, single upward gimbal connector, and dual downward gimbal connectors;
4. Matrice 300 RTK, including the aircraft body, propellers, single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;
5. Phantom 4 RTK and P4 Multispectral, including the aircraft body, gimbal, battery, and propellers;
6. Mavic 2 Enterprise Series, including the aircraft body, bound gimbal and camera, battery, and propellers;
7. Zenmuse X5S, Zenmuse Z30, Zenmuse XT S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T, and Zenmuse P1, including the gimbal and camera (including the lens);
8. Mavic 2 Enterprise Advanced, including the aircraft body, bound gimbal and camera, battery, propellers, M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
9. M2EA RTK Module, including The M2EA RTK module;
10. Zenmuse L1, including the gimbal, lidar, camera, and high-precision inertial navigation module.

Parts with extended warranty period covered by DJI Care Enterprise Basic Renew:

1. Matrice 200 and Matrice 200 V2, including the aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
2. Matrice 200 and Matrice 200 V2, including the aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
3. Matrice 200 and Matrice 200 V2, including the aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
4. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
5. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
6. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
7. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
8. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
9. Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, and Zenmuse P1, including the gimbal and camera (including the lens) (the original warranty period for Zenmuse P1 lens shall be extended for 12 months, with no extended coverage for lens shutter count);
10. Mavic 2 Enterprise Advanced, including the main controller, vision system, gimbal and camera, and propulsion system (excluding the propellers), M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
11. M2EA RTK Module, including the M2EA RTK module;
12. Zenmuse L1, including the gimbal, lidar, camera, and high-precision inertial navigation module.

Notes:

1. Please send back the relevant components as listed above; otherwise, DJI has the right to require you to send back such components or reject your replacement request. Any component not sent back will not be entitled to DJI Care Enterprise and DJI Care Enterprise Renew services. Please do not send back any components separately, or components that are not standard provided by DJI, including but not limited to propeller, battery, external GPS, single upward gimbal connector, dual downward gimbal connectors, and single lens. DJI has the right to refuse to provide the replacement service if you send back components separately or components that are not standard provided by DJI.Please do not send back your remote controller, battery charger or other parts that are not within the coverage. Any relevant expenses as well as risks and liability incurred as a result of you doing so shall be borne by you alone.
2. For drone models with parts that include a battery, you can decide whether to send the battery back if it is working normally. If you send the battery back, DJI will provide you with a new one during the replacement service; if no battery is sent back, DJI will not provide any battery replacement during the service. If your courier company refuses to deliver your battery due to its seriously damaged condition, you may contact DJI and provide photos or videos of the battery without having to send the damaged battery back. Upon verification, DJI will provide you with a new battery in your product replacement.

7. What is the Service Fees for DJI Care Enterprise and DJI Care Enterprise Renew?

1. Replacement Fee
   You need to pay a small replacement fee for the DJI Care Enterprise Basic or DJI Care Enterprise Basic Renew service. For details, please click here for more details on the replacement fee.
   
   For the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service, you will not have to pay any additional fees if the replacement cost is within the coverage amount.
   If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service.
2. Shipping Fees and Taxes
   Any two-way shipping fee incurred within the country or region for which you are requesting to use the DJI Care Enterprise or DJI Care Enterprise Renew service shall be borne by DJI.
   If you wish to send your product back internationally or across regions, you must first obtain the consent of DJI, and any tariffs and custom clearance, shipping, and other fees shall be borne by you.
   DJI has the right to refuse to provide this service if any of the above criteria are not met.

8. What kinds of DJI Enterprise devices are eligible for DJI Care?

You can purchase DJI Care Enterprise Basic or DJI Care Enterprise Plus if your DJI Enterprise device meets any of the following conditions:

1. The DJI Enterprise device is brand-new and unactivated;
2. The DJI Enterprise device has been activated for less than 72 hours;
3. Less than 72 hours have passed after the DJI Enterprise device was repaired by an official DJI Service Center.

You can purchase DJI Care Enterprise Basic Renew if your DJI Enterprise device meets all the following conditions:

1. You have bound your product to DJI Care Enterprise Basic;
2. Your DJI Care Enterprise package has not expired;
3. Your DJI Care Enterprise plan has at least one product replacement left.

You can purchase DJI Care Enterprise Plus Renew if your DJI Enterprise device meets all the following conditions:

1. You can purchase DJI Care Enterprise Plus Renew if your DJI Enterprise device meets all the following conditions:
2. Your DJI Care Enterprise package has not expired;
3. At least 30% of the coverage amount is left (excluding shared coverage).

9. Can I buy both DJI Care Enterprise Basic and DJI Care Enterprise Plus at the same time for one drone? Can I buy both DJI Care Enterprise Basic Renew and DJI Care Enterprise Plus Renew at the same time for one drone?

No. Currently, only one of the two DJI Care Enterprise and DJI Care Enterprise Renew packages can be purchased and bound to any one DJI Enterprise device.

DJI Care Enterprise Basic Renew is only available to users who have purchased DJI Care Enterprise Basic and bound their DJI Enterprise device to it; same for DJI Care Enterprise Plus Renew and DJI Care Enterprise Plus.

10. Can I purchase DJI Care Enterprise or DJI Care Enterprise Renew after its coverage period expires? Do I have to purchase it again after a replacement?

DJI Enterprise can only be purchased once. DJI Enterprise Renew can be purchased once before the coverage period expires, provided that the criteria for purchasing are met.

Any new product replacement will be bound automatically to the DJI Care package of the original product, and the replaced product will enjoy the remaining benefits and warranty period. DJI Care Enterprise and DJI Care Enterprise Renew cannot be purchased again for the new replacement, so please do not make such a repeat purchase for your product.

11. Is there a deductible for DJI Care Enterprise or DJI Care Enterprise Renew?

No, there is no deductible for these packages.

12. If I have bought DJI Care Enterprise or DJI Care Enterprise Renew for two drones, can their coverage amounts be shared?

Under DJI Care Enterprise Basic or DJI Care Enterprise Basic Renew, the number of replacements for multiple drones or payloads cannot be shared.

If you have purchased, activated, and bound DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew with several drones or payloads within 30 days after the first binding, you can choose whether to share the coverage amounts.

1. The coverage amount of DJI Care Enterprise Plus (DJI Care Enterprise Plus Renew) cannot be shared with other drones or payloads for which no DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew has been purchased.
2. The coverage amount sharing service of DJI Care Enterprise Plus (DJI Care Enterprise Plus Renew) is only available for drones or payloads with which the DJI Care Enterprise Plus coverage plan is activated and bound within 30 days after the first binding.

Coverage amounts cannot be shared in any other case.

13. Do DJI Care Enterprise and DJI Care Enterprise Renew have a global warranty?

No global warranty is available under DJI Care Enterprise and DJI Care Enterprise Renew.

14. Do I have to bind DJI Care Enterprise or DJI Care Enterprise Renew to my drones and payloads?

If you have purchased DJI Care Enterprise or DJI Care Enterprise Renew, you need to activate it and bind it to your device using your activation code on <DJI’s official website>.

If you have purchased the Auto-Activated DJI Care Enterprise Bundle, an activation page will pop up on your device activation app, where you will be required to register and complete the activation and binding process.

15. Do DJI Care Enterprise and DJI Care Enterprise Renew cover water-damaged drones and payloads?

Yes, water-damaged drones and payloads are covered by DJI Care Enterprise and DJI Care Enterprise Renew.

16. How do I use DJI Care Enterprise or DJI Care Enterprise Renew?

For damage covered by the terms and conditions of your DJI Enterprise device, you can go to DJI’s repair services webpage to submit an <Online Repair Request>.

Following the repair request, send your DJI Enterprise device to the designated repair center. The items to be sent are subject to the scope of coverage specified in the service agreement for the DJI Care Enterprise or DJI Care Enterprise Renew service you purchased.

17. After replacement, my product’s serial number is different. Does this affect my service? Will my coverage period be recalculated?

If the serial number changes during repair or replacement, it will be updated on the system and this will not have any effect on future services. The coverage period will not be recalculated and will remain subject to your service agreement.

18. How do I check the serial number of my DJI Enterprise device?

<Click here to check the serial number of DJI product>:

1. The serial numbers of the Matrice 200 V2 series aircraft are below the extension port at the aircraft tail.
2. The serial number of the Matrice 300 RTK aircraft is located at the aircraft nose.
3. The serial number of the Matrice 600 Pro aircraft is below the No.1 battery compartment.
4. The serial number of the Matrice 600 Pro aircraft is below the No.1 battery compartment.
5. The serial numbers of the Mavic 2 Enterprise Series and Mavic 2 Enterprise Advanced aircraft are located within the battery compartment.
6. The serial numbers of the Mavic 2 Enterprise Series and Mavic 2 Enterprise Advanced aircraft are located within the battery compartment.
7. The serial number of the Zenmuse P1 is located on the camera rear cover.
8. The serial number of the M2EA RTK module is located at the bottom of the RTK module.

19. What kind of replacement product will I get from the DJI Care Enterprise or DJI Care Enterprise Renew service?

What kind of replacement product will I get from the DJI Care Enterprise or DJI Care Enterprise Renew service?

Ⅰ. Service information and scope

1. Service Period
   The service coverage period for DJI Care Enterprise or DJI Care Enterprise Renew is 12 months.
   It comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. You may check the start date of your service agreement on the <DJI Service Plans web page>.
2. Service Overview
   DJI Care Enterprise Basic
   Within the service period of DJI Care Enterprise Basic, for any accidental damage to your DJI Enterprise product during normal operation, the replacement service offered by DJI according to these terms and conditions is available for a service fee, provided you submit a repair request through the correct procedure and send the relevant components back to DJI.
   
   Within the service period of DJI Care Enterprise Plus, for any accidental damage to your DJI Enterprise product during normal operation, the repair fees and labor costs incurred within the coverage amount shall be borne by DJI, provided that the product is returned to DJI or an official DJI authorized repair center within the service period.
   Any repair fees incurred due to any damage that is not covered by the DJI Care Enterprise Plus service shall be borne by you or covered by any service you have purchased that covers the damage.
   Additionally, you may also enjoy DJI’s replacement service by opting to deduct the fee equivalent to the replacement service cost from your coverage amount, and then submitting a repair request through the correct procedure and sending the relevant components back to DJI.
   
   DJI Care Enterprise Basic Renew
   Within the service period of DJI Care Enterprise Basic Renew, for any accidental damage to your DJI Enterprise product during normal operation, the replacement service offered by DJI according to these terms and conditions is available for a service fee, provided that you submit a repair request through the correct procedure and send the relevant components back to DJI.
   Additionally, the official warranty period for your product will be extended by at least 12 months. If damage occurs to the product because of a manufacturing defect within the warranty period, DJI will cover the repair fees for your product.
   * The warranty period of your product will not be extended in the European Union and Britain.
   
   DJI Care Enterprise Plus Renew
   Within the service period of DJI Care Enterprise Plus Renew, for any accidental damage to your DJI Enterprise product during normal operation, the repair fees and labor costs incurred within the coverage amount shall be borne by DJI, provided that the product is returned to DJI or an official DJI authorized repair center within the service period.
   Any repair fees incurred due to any damage that is not covered by the DJI Care Enterprise Plus Renew service shall be borne by you or covered by any service you have purchased that covers the damage.
   Additionally, you may also enjoy DJI’s replacement service by opting to deduct the fee equivalent to the replacement service cost from your coverage amount, and then submitting a repair request through the correct procedure and sending the relevant components back to DJI.
   
   Notes:
   1. The replacement device provided has the same performance and reliability as those of a brand-new product (replacement devices may have minor cosmetic defects).
   2. Only repair services are available for Zenmuse XT S, Zenmuse XT, Zenmuse XT2. Replacement services are currently unavailable for this device.
3. Covered Components
   The scope of replacement services for DJI Care Enterprise and DJI Care Enterprise Renew is as follows:
   1. Matrice 200 (Matrice 200 V2), Matrice 600 Pro, including the aircraft body and propellers;
   2. Matrice 210，Matrice 210 RTK, including the aircraft body, propellers, external GPS, single upward gimbal connector, and dual downward gimbal connectors;
   3. Matrice 210 V2, Matrice 210 RTK V2, including the aircraft body, propellers, single upward gimbal connector, and dual downward gimbal connectors;
   4. Matrice 300 RTK, including the aircraft body, propellers, single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;
   5. Phantom 4 RTK and P4 Multispectral, including the aircraft body, gimbal, battery, and propellers;
   6. Mavic 2 Enterprise Series, including the aircraft body, bound gimbal and camera, battery, and propellers;
   7. Zenmuse X5S, Zenmuse Z30, Zenmuse XT S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T, and Zenmuse P1, including the gimbal and camera (including the lens);
   8. Mavic 2 Enterprise Advanced, including the aircraft body, bound gimbal and camera, battery, propellers, M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
   9. M2EA RTK Module, including The M2EA RTK module;
   10. Zenmuse L1, including the gimbal, lidar, camera, and high-precision inertial navigation module.

   Parts with extended warranty period covered by DJI Care Enterprise Basic Renew:

   1. Matrice 200 and Matrice 200 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
   2. Matrice 200 and Matrice 200 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
   3. Matrice 200 and Matrice 200 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
   4. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
   5. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
   6. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
   7. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
   8. Matrice 210 V2, including the aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
   9. Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, and Zenmuse P1, including the gimbal and camera (including the lens) (the original warranty period for Zenmuse P1 lens shall be extended for 12 months, with no extended coverage for lens shutter count);
   10. Mavic 2 Enterprise Advanced, including the main controller, vision system, gimbal and camera, and propulsion system (excluding the propellers), M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
   11. M2EA RTK Module, including the M2EA RTK module;
   12. Zenmuse L1, including the gimbal, lidar, camera, and high-precision inertial navigation module.

   Notes:

   1. Please send back the relevant components as listed above; otherwise, DJI has the right to require you to send back such components or reject your replacement request. Any component not sent back will not be entitled to DJI Care Enterprise and DJI Care Enterprise Renew services. Please do not send back any components separately, or components that are not standard provided by DJI, including but not limited to propeller, battery, external GPS, single upward gimbal connector, dual downward gimbal connectors, and single lens. DJI has the right to refuse to provide the replacement service if you send back components separately or components that are not standard provided by DJI. Please do not send back your remote controller, battery charger, or other parts that are not within the coverage. Any relevant expenses, as well as risks and liability incurred as a result of you doing so, shall be borne by you alone.
   2. For drone models with parts that include a battery, you can decide whether to send the battery back if it is working normally. If you send the battery back, DJI will provide you with a new one during the replacement service; if no battery is sent back, DJI will not provide any battery replacement during the service. If your courier company refuses to deliver your battery due to its seriously damaged condition, you may contact DJI and provide photos or videos of the battery without having to send the damaged battery back. Upon verification, DJI will provide you with a new battery for your product replacement.

Ⅱ. Replacement Fee

You need to pay a small replacement fee for the DJI Care Enterprise Basic or DJI Care Enterprise Basic Renew service. Please <click here> or more details on the replacement fee.

For the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service, you will not have to pay any additional fees if the replacement cost is within the coverage amount.

Ⅲ. Exclusions

DJI Care Enterprise and DJI Care Enterprise Renew do not cover the following:

1. Damaged components not within the coverage.
2. Components within the coverage that are fully or partly missing.
3. Components that have been stolen, robbed, or discarded.
4. Damage caused by flight under unsuitable conditions.
5. Damage caused deliberately.
6. Abrasions and shell damage that do not affect the performance of the product.
7. Damage caused by natural disasters, wars, military actions, riots, coups, rebellions, and terrorist activities.
8. Damage caused by use of the product for activities that are illegal or in violation of usage rules.
9. Indirect loss or anticipated profit in any form.
10. Repair or replacement requests that are beyond the coverage period of DJI Care Enterprise or DJI Care Enterprise Renew.
11. Extra fees resulting from technical enhancements or performance improvements.
12. Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries, chargers, or other supporting devices.
13. Damage resulting from the use of third-party accessories, batteries, or software.
14. Damage due to unauthorized repair or replacement of parts.
15. Damage due to modification or disassembly of the product that is non-compliant with official documentation or unauthorized by DJI.
16. Damage due to incorrect installation, or from use and operation not in accordance with the requirements in the user manual.
17. Circumstances specified in the terms of service leading to the termination of the replacement service under DJI Care Enterprise or DJI Care Enterprise Renew.
18. Any lawsuit, arbitration, or expense related to warranty liability under DJI Care Enterprise or DJI Care Enterprise Renew.
19. Applications for service from outside of the region of purchase.
20. Personal injury or property damage to the customer or other personnel caused by the product.

Ⅳ. Termination of Service

1. DJI will be deemed as having fulfilled its obligations under these terms of service, and this service will be terminated automatically in the case of any of the following circumstances:
   1. The coverage period of DJI Care Enterprise or DJI Care Enterprise Renew expires.
   2. You have used up the replacement opportunities under the DJI Care Enterprise Basic or DJI Care Enterprise Basic Renew service.
   3. You have used up the coverage amount under the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service.
   4. You have applied on your own initiative to cancel the DJI Care Enterprise or DJI Care Enterprise Renew service with confirmation from DJI.
2. DJI may refuse to provide or may terminate this service in case of any of the following circumstances:
   1. The product for which service is requested was not purchased via DJI’s official or authorized channels.
   2. The version of the DJI Care Enterprise or DJI Care Enterprise Renew is not the same as that from which the bound product was purchased.
   3. The service was requested from outside the coverage area.
   4. The service request date exceeds the coverage period.
   5. The service request was not made through the proper service request procedure.

Ⅶ. Repair Process

1. For damage covered within the terms and conditions of your DJI product, go to <DJI’s repair services webpage> to submit an “Online Repair Request”.
2. Following the repair request, send your DJI Enterprise device to the designated repair center as specified in this Agreement.The items to be sent are subject to the scope of coverage specified in the service agreement for the DJI Care Enterprise or DJI Care Enterprise Renew service you purchased. Please send back the relevant components according to the coverage stipulated; otherwise, DJI has the right to require you to send back such components or reject your replacement request.
3. After confirming that the damage to your device falls within the coverage of DJI Care Enterprise or DJI Care Enterprise Renew, DJI will send you a repair fee quotation. You can then choose to have your product repaired or replaced:
   1. DJI Care Enterprise Basic/DJI Care Enterprise Basic Renew: After the replacement service is selected, you will receive a quotation for replacement. After you confirm the quotation and make the payment, DJI will arrange to send the replacement product.
   2. DJI Care Enterprise Plus/DJI Care Enterprise Plus Renew: After the replacement service is selected and DJI determines that the replacement falls within the service coverage, a fee equivalent to the repair or replacement cost will be deducted from your coverage amount. If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service. After receiving your confirmation, DJI will arrange to send you the repaired or replacement product.
   3. If you have selected the replacement service, you need to send the original product back to DJI as proof for providing you with a replacement. DJI will not conduct any incident data analysis on your damaged product in replacement service.

Ⅵ.Return and Transfer of DJI Care Enterprise/DJI Care Enterprise Renew Service

If you return your device according to DJI’s return policy, you may request to cancel the DJI Care Enterprise/DJI Care Enterprise Renew service.

The DJI Care Enterprise/DJI Care Enterprise Renew service cannot be canceled without the return of your bound DJI product, or once you have started using the service.

The DJI Care Enterprise/DJI Care Enterprise Renew service cannot be transferred.

Ⅶ. Protection of Personal Information

1. Before purchasing the DJI Care Enterprise/DJI Care Enterprise Renew service, please carefully read DJI’s privacy policy and the terms of DJI’s Online Repair Request. Once you have purchased or applied to use the DJI Care Enterprise/DJI Care Enterprise Renew service, you are deemed to have read and agreed to comply with this privacy policy and the terms of service for DJI’s Online Repair Request. This means that you have agreed to provide the personal and product information you have entered to DJI, and authorized DJI to use such information when providing you with services. Once you have purchased or applied to use the DJI Care Enterprise/DJI Care Enterprise Renew service, you are deemed to have read and agreed to comply with this privacy policy and the terms of service for DJI’s Online Repair Request. This means that you have agreed to provide the personal and product information you have entered to DJI, and authorized DJI to use such information when providing you with services. Product information includes but is not limited to your product model and serial number, product settings data, flight operation data, flight environment, and location data.
2. Before sending your product back for replacement or repair, please back up your personal information and/or delete all the data installed or recorded on the product, including but not limited to images, videos, and installed third-party software and software packages. If any such information cannot be deleted, please modify it to prevent others from obtaining it or to exclude it from the definition of personal data under applicable laws. If you fail to delete such information, DJI will inevitably access it when providing the service and may delete such data as a result of the service.DJI shall not be responsible for any loss or disclosure of data from any product you have sent back to DJI or any product you have repaired by DJI.
3. Please do not send back your SD card. If your product needs to be sent back, please ensure the data in your SD card is backed up and/or deleted beforehand. If you fail to delete the data on your SD card, DJI will inevitably access the data when providing the service. DJI shall not be responsible for any loss or disclosure of data from any product you have sent back to DJI or any product you have repaired by DJI.