> Terms and conditions of use

General Terms

COPTER.BG

COPTER.BG is an official representative of DJI brand for Bulgaria. It offers all drones, cameras and accessories for DJI products. COPTER.BG is owned by TEMPEX Ltd.

Prices

All prices in the online store are final and are subject to VAT.

How to make an order

When you choose your product, click the "Add to cart" button, then follow the steps and fill the details for your order. A profile registration is not required, but with it you can save your orders and view them any time. After a successful order, we may contact you to confirm the delivery. All products you ordered and have paid for are reserved for your order. Even if the stock level should fall below 0 before your order is posted it will not affect your order.

Delivery

Orders sent with DHL, UPS or other shipping company for clients expenses. If you buy directly from the warehouse additional expenses are not be added. The delivery time and price depends on the chosen shipment company. Our clients get a free delivery for orders over 260€ for domestic shipping in Bulgaria, and free shipping for orders over 770€ for all other countries.

Warranty

The duration of the warranty depends on the manufacturers' policy and it is listed on the product's page.

Others

COPTER.BG will provide only the services presented on the site. All of the information presented on the site, including the stock and prices, is valid only at the moment of its submission and COPTER.BG reserves the right to change at any time without notice. Every customer has the responsibility to check the terms of use of the site, as well as the information for prices, stocks, etc. to be informed if any changes have occurred. In many cases, the change takes effect in the future and will not affect any confirmed orders from COPTER.BG. In case it is necessary an additional approval on our part, it should be given, otherwise, regardless of the confirmation of the order, it will be considered invalid.

The provisions of the legislation in force in the Republic of Bulgaria shall apply to matters not regulated in these general conditions. All disputes concerning the interpretation and implementation of these general terms and conditions and the interpretation and execution of distance contracts for goods commissioned by the online store will be settled by agreement and, in the event of failure to do so, the dispute will be referred to the competent court: on claims by consumers - according to Art. 113 Code of Civil Procedure, and in other cases, if the jurisdiction is not imposed imperatively - before the competent court in Plovdiv, according to the rules of the generic jurisdiction under the Civil Procedure Code, namely the Plovdiv District Court or the Plovdiv City Court.

Notice: Drones, cameras, gimbals, remote controllers, flight controllers and other basic products should be returned without activation. The product is non-refundable if a key-code or other OEM license is activated. In this case, the goods are treated as USED. Batteries, remote controllers and other products containing batteries should be returned from the user without being charged. Otherwise, the product is treated as USED. Accessories and consumables should be returned in full stock and undamaged packaging. In the event that the integrity of the packaging of the respective consumable is disturbed, the seller may use his right to refuse a return for the purchased drone, camera or other main product and the consumables, and he must pay at his own expense the value of the impaired packaging. DJI CARE-type insurances and licenses for purchased software cannot be returned.

Tax Free Bulgaria

You must live outside of the EU to be entitled to a VAT refund and leave the EU by the third month following the month of purchase e.g. items purchased in January must be exported by the 30th April that year. In order to be eligible for a VAT refund in Europe, you must reside outside the European Union. The following countries are members of the EU:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Terms and conditions may vary between retailers and tax refund service providers and some retailers may set their own conditions, for example, that you spend a minimum amount in one store on the same day. Please check individual retailers in advance.

Refunds are subject to status and cash refund and tax refund provider terms and conditions.

If you are not sure about how to shopping with tax-free - please Contact Us

Use of "cookies" on the site

The online store copter.bg uses the so-called "cookies" to keep user setting, orders and "Shopping Cart" data for your next login. Cookies do not contain any personal data or information about the user! If you do not want COPTER.BG to store cookie, you can delete them here.