COPTER.BG is an official representative of DJI brand for Bulgaria. It offers all drones, cameras and accessories for DJI products. COPTER.BG is owned by TEMPEX Ltd.
All prices in the online store are final and are subject to VAT.
When you choose your product, click the "Add to cart" button, then follow the steps and fill the details for your order. A profile registration is not required, but with it you can save your orders and view them any time. After a successful order, we may contact you to confirm the delivery. All products you ordered and have paid for are reserved for your order. Even if the stock level should fall below 0 before your order is posted it will not affect your order.
Orders sent with DHL, UPS or other shipping company for clients expenses. The delivery time and price depends on the chosen shipment company. Our clients get a free delivery for orders over 260€ for domestic shipping in Bulgaria*.
*FREE SHIPPING DOES NOT APPLY FOR ORDERS DELIVERED DIRECTLY TO THE CUSTOMERS ADDRESS.
For all other countries, free shipping for orders starts from 770€.
The duration of the warranty depends on the manufacturers' policy and it is listed on the product's page.
Upon receipt of the goods, the buyer is obliged to immediately inspect them and, in the event that he finds obvious defects, the absence of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, to immediately inform the person carrying out the delivery. If he does not do this, the goods are considered approved, and the buyer loses the right to later claim that it was delivered to him with obvious defects, the absence of any of the accompanying accessories and/or any of those required by Bulgarian legislation documents. Complaints about goods purchased through the online store are carried out according to the rules of the ЗПСССУПС and ЗПП (for users only) and/or in accordance with the terms and conditions of their commercial guarantee. Address for complaints: 52 "Kuklensko shose" Blvd., 4004 Plovdiv, Bulgaria or telephone 0700 45 011.
Withdrawal from a distance sales contract
Terms: Pursuant to Art. 50 of the Consumer Protection Act, the consumer has the right to withdraw from the Contract concluded at a distance or outside the commercial premises, without giving a reason, without owing compensation or penalty and without paying any costs, except for costs , provided for in art. 54, para. 3 and Art. 55 of the same law, within 14 days from the date of:
Requirements for the goods when returning: The right of refusal can only be exercised if the consumer presents the goods in their original packaging in a preserved commercial form, together with all the accessories and accessories that belong to it of "TEMPEX" Ltd..
Attention: Drones, cameras, gyroscopes, remote controls, flight controllers and other essential products should be returned unactivated* , and/or that passwords, profiles and others preventing the restoration of the factory settings as they are in their original form have been put into operation. Merchandise is non-returnable if an insurance code or other OEM license is activated. In this case, the goods are treated as USED.
* „Activated“ means connecting DJI products to their central server and activating them with a customer profile. In this way, the product is registered to the customer's profile and subsequent deactivation or change of ownership is impossible. Once activated, the product cannot be subsequently sold as new.
Batteries, remote controls and other products that contain batteries should be returned by the user uncharged. Otherwise, the product will be treated as USED. Accessories and consumables must be returned in a complete set and undamaged packaging. In the event that the integrity of the packaging of the relevant consumable is violated, the user can exercise his right to refuse the purchased drone, camera or other main product and the consumables for them, and should pay at his own expense the value of the consumable with damaged packaging. DJI CARE type insurances as well as purchased software licenses are non-refundable.
Change to these Terms
The provisions of the legislation in force in the Republic of Bulgaria shall apply to matters not regulated in these general conditions. All disputes concerning the interpretation and implementation of these general terms and conditions and the interpretation and execution of distance contracts for goods commissioned by the online store will be settled by agreement and, in the event of failure to do so, the dispute will be referred to the competent court: on claims by consumers - according to Art. 113 Code of Civil Procedure, and in other cases, if the jurisdiction is not imposed imperatively - before the competent court in Plovdiv, according to the rules of the generic jurisdiction under the Civil Procedure Code, namely the Plovdiv District Court or the Plovdiv City Court.
Notice: Drones, cameras, gimbals, remote controllers, flight controllers and other basic products should be returned without activation. The product is non-refundable if a key-code or other OEM license is activated. In this case, the goods are treated as USED. Batteries, remote controllers and other products containing batteries should be returned from the user without being charged. Otherwise, the product is treated as USED. Accessories and consumables should be returned in full stock and undamaged packaging. In the event that the integrity of the packaging of the respective consumable is disturbed, the seller may use his right to refuse a return for the purchased drone, camera or other main product and the consumables, and he must pay at his own expense the value of the impaired packaging. DJI CARE-type insurances and licenses for purchased software cannot be returned.
You must live outside of the EU to be entitled to a VAT refund and leave the EU by the third month following the month of purchase e.g. items purchased in January must be exported by the 30th April that year. In order to be eligible for a VAT refund in Europe, you must reside outside the European Union. The following countries are members of the EU:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Terms and conditions may vary between retailers and tax refund service providers and some retailers may set their own conditions, for example, that you spend a minimum amount in one store on the same day. Please check individual retailers in advance.
Refunds are subject to status and cash refund and tax refund provider terms and conditions.
If you are not sure about how to shopping with tax-free - please Contact Us
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